Italian trains: Frecciabianca

• Q. Where can I store my luggage on an overnight train?

  A. Luggage can be stored on a small luggage rack and any floor or bed space available. Keep in mind that this space is shared among all travellers occupying the sleeping compartment or couchette.

• Q. Where do I my send train tickets and/or rail passes for refund?

  A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

  Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.

• Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. Will the train cars be air conditioned/heated?

  A. All European trains are fully heated and many are air-conditioned, as well.

  Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.

• Q. I'm looking to book a train on your site but I can't find it, why?

  A. We know it can be frustrating when what you’re looking for is not displaying, let us help, as there could be several reasons for this happening.

  1. It could be the case that it is too soon to book the train you wish to travel on. Typically, trains can be booked 3 months in advance. Of course, this can vary by carrier and time of year. Some trains have a longer booking horizon.

  2. The train or fare you are looking for is not available. Depending on the time of year, time of day, or train you are looking for, it could be the case that there are no available seats for booking. If your travel dates are flexible, you can select an alternate travel dates to see if the train you are looking for displays.

  3. Scheduled track work or maintenance could be scheduled for the day/time you are looking to travel. Carriers will close reservations for these scheduled dates, meaning they will not appear on our site to book.

  4. Some trains are private lines or operated by carriers that do not allow other distributors to offer them. In these cases, tickets will need to be secured locally at the station.

• Q. What fees does Rail Europe charge?

  A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.

  Delivery Fee: this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.

  Customer Care Centre Fee: this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.

  Rail Europe Processing Fee: this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.

  Administrative Fee: this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.

• Q. What do I do if my train goes through a country not listed on my rail pass?

  A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. How do I read my RENFE print at home e-ticket?

  A. If you are traveling to Spain and have purchased a RENFE train ticket please be advised that RENFE train tickets are available in Spanish only. We offer a guide to assist you in reading your ticket.

• Q. Why are e tickets not available for certain trips?

  A. Availability of e-tickets depends on two factors: whether the rail company operating the train offers e-ticketing, and if it does, whether Rail Europe was granted technical access to their inventory to enable e-ticketing on their behalf.

  Not all European rail companies offer e-tickets. But when they do, we work with them to make this option available on our website. And we’ll continue to do so in order provide more e-ticket options for your convenience.

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