German trains: Intercity (IC)

• Q. I have a question about my promo code. Who should I contact?

  A. Please contact us via our Contact Us page with any questions about promo codes.

• Q. How do I use a promo code?

  A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.

• Q. Can I book group fares online?

  A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.

• Q. Can I exchange or refund my rail pass while in Europe?

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details. Exchanges and refunds for rail passes cannot be performed locally at the train station.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. Can I bring food and drinks on board?

  A. Of course you can! Eating and drinking are permitted on all European trains.

  You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.

• Q. Can I sit in Second class if I have a First class rail pass?

  A. Yes you can, provided there is an available seat. If you are traveling on a train that requires reservations, you can reserve your seat in Second class with a First class rail pass (subject to availability). Please note that there will be no refund given for the difference in fare.

• Q. Do you ship to PO and APO boxes?

  A. At this time, we are unable to ship to P.O. or A.P.O. boxes.

• Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.

• Q. Do trains offer facilities for handicapped passengers?

  A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.

  If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.

  If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.

  Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.

  If your ticket is non-exchangeable, a new train ticket must be purchased.

  To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.

  If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.

• Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  A. For most trains, the price quoted is based on “live” availability, however, for certain trains we cannot check fare availability at the time of quotation due to the technical limitations of the international rail distribution system. Therefore, we use a stored price to build your quote, based on previously confirmed fares for the trip you requested.

  In rare cases, we find out that the fare used for quoting your trip is no longer available upon confirming your reservation. At that time, we receive a new price from the system based on that very moment’s availability.

  Unfortunately, due to these same technical limitations, we are unable to update the stored price for a specific train, even if we find out at the time of confirmation that a fare is no longer available.

  Rest assured that we’re working actively to ensure that all prices quoted to you are based on live availability and limit the usage of stored prices for quotation purposes.

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