Finnish trains

• Q. Are there discounts available for rail passes?

  A. Yes, many rail passes offer discounted options. The most common discounts are:
  Child discount: Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
  Youth Discount: If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
  Senior Discount: Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
  Saver Discount: Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
  Group Discount: If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.

• Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  A. Marketing Opportunities! Do you think you have products or services that could enrich the experience of our customers? Are you interested in exploring joint marketing initiatives? Do you have compelling content for our website?

  We’re always looking to hear from potential partners and put our creative energies together for the benefit of our travellers. If you have any thoughts, feel free to drop us an email at opportunities@raileurope.com .

• Q. What should I do if the train is late?

  A. It depends if you’re traveling with train tickets that include a reservation or with open tickets. If your train ticket includes a reservation, then it’s only valid for travel on the train for which it was issued. If the train is late, you’ll need to wait until it arrives.

  If you’re traveling with open tickets you can decide to take another train, as long is it doesn’t require a reservation and travels the same route as the one for which your open ticket was issued.

• Q. How can I track the status of my refund?

  A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.

  Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.

  Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.

  Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.

• Q. Can I sit in Second class if I have a First class rail pass?

  A. Yes you can, provided there is an available seat. If you are traveling on a train that requires reservations, you can reserve your seat in Second class with a First class rail pass (subject to availability). Please note that there will be no refund given for the difference in fare.

• Q. How can I find the cheapest train tickets?

  A. There are two ways you can ensure you get the best price. The most effective way is to book your train ticket(s) in advance. Many rail carriers operating high speed trains or night trains make a limited number of cheaper seats available for advance purchase. Once those seats have been sold or the purchase window has passed, prices go up. That’s why we recommend booking 60 to 90 days prior to the train departure, especially if you plan on traveling during peak season (summer and holidays).

  The other way to ensure you get the best rate is to correctly indicate the composition and number of your traveling party when requesting your fares and schedules. This will allow us to determine eligibility for some reduced fares such as child, youth or senior fares when offered by the rail carrier.

• Q. The promo code I have expired. What can I do?

  A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.

• Q. What does “Activate my rail pass mean and how do I do it?

  A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.

• Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.

• Q. What is the benefit of buying passes through the group department versus the web?

  A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.

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