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If you need to return a paper ticket for exchange or refund, please scan a copy of your ticket and keep the original ticket to send back to us once the Coronavirus crisis is over. Please send us a message regarding your exchange or cancellation and we’ll reply with next steps
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Rail Europe is committed to offer you the best customer support. You can make a refund request or a cancellation request which resulted in you not travelling as previously planned. Please check our refund policies to see if you are eligible for a refund or cancellation request.
Everything you want to know about the train tickets that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section.
Answer common questions regarding out products, booking, payment and about rail travel in Europe