• Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where can I store my luggage on an overnight train?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What food and drink options are on board?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I bring food and drinks on board?

  • Q. How much luggage can I take on the train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if the train is late?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What do I do with my luggage?

  • Q. Are there shower facilities on board?

  • Q. Will the conductor take my passport?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Is there WiFi onboard?

  • Q. Do you offer maps of European train stations?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there restrooms on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How much luggage can I take on an overnight train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What other types of services are available at the station?

  • Q. Where can I find more information about European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there a fee to take luggage on a train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to tip the train staff?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I open the train windows?

  • Q. How can I check to see if food is served on a particular train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Are European trains "child friendly"?

  • Q. Do I need to show my passport to board the train?

Browse our FAQ


  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What is a Rail Pass?

  • Q. What is a travel day on a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Are there discounts available for rail passes?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I add a friend to my existing rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the "validity period" of a rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What if I have a group of 10 or more purchasing rail passes?

Browse our FAQ


  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How long are train tickets valid for?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What is a Diabolo fee?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Does your website display all trains operating for the route searched?

  • Q. How can I find the cheapest train tickets?

  • Q. Are there discounts on train tickets?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Does my train ticket include a seat reservation?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How far in advance can I purchase a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Do you offer e-tickets?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I print my train ticket at the station?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How do I book a train ticket on your site?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

Browse our FAQ


  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do you ship to PO and APO boxes?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How can I request a brochure from your company?

  • Q. How do I get a promo code?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What if my shipment gets lost?

  • Q. How can I track my shipment?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I track the status of my refund?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What is the 7:00 pm rule?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How fast can I receive my travel documents?

  • Q. Who should I contact with a question about a special offer?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Will the conductor take my passport?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to show my passport to board the train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. The promo code I have expired. What can I do?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What fees does Rail Europe charge?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. How much luggage can I take on the train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. My promo code is not working. What should I do?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. How do I use a promo code?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

Browse our FAQ


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I change seats after the train departs?

  • Q. What language is spoken at the train station and on the train?

  • Q. I missed my train. What should I do?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. How do I find my train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How much luggage can I take on the train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. What other types of services are available at the station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What do I do with my luggage?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring my bike on board?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there WiFi onboard?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I bring food and drinks on board?

  • Q. Are there shower facilities on board?

  • Q. How do I connect between train stations in the same city?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Is there a fee to take luggage on a train?

  • Q. What food and drink options are on board?

  • Q. Do you offer maps of European train stations?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on an overnight train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there restrooms on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I bring my pet on board?

  • Q. Can I print my train ticket at the station?

  • Q. How early should I arrive at the train station?

Browse our FAQ


  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Do you offer e-tickets?

  • Q. Why are e tickets not available for certain trips?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

Browse our FAQ


  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

  • Q. Do you offer discounts on tickets for groups?

  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

Browse our FAQ


  • Q. What does the “Login with Facebook” button do?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I change my login or password?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I create a Rail Europe account?

  • Q. My credit card has been declined. What should I do next?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. If I register on your site, will I start receiving spam?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Where do I find my booking number?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What credit cards does Rail Europe accept online?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.