Mount Pilatus

• Q. How do I use a promo code?

  A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.

• Q. How do I connect between train stations in the same city?

  A. There is often an easy connection by public transportation between train stations within the same city or town.

• Q. Are there discounts available for rail passes?

  A. Yes, many rail passes offer discounted options. The most common discounts are:
  Child discount: Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
  Youth Discount: If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
  Senior Discount: Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
  Saver Discount: Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
  Group Discount: If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.

• Q. Does my train ticket include a seat reservation?

  A. Rail Europe tickets include a reservation whenever possible. To tell if you have a reservation, see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

  If you received only one document, you should also see if it indicates a seat number and car number. If so, your ticket includes a reservation.

  The only case where you may not have a reservation with your ticket is if you received an open ticket. With these tickets, you can simply hop on any non- reservable train that travels on the route for which you bought your ticket.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  A. Our booking system always attempts to book all travellers in the same compartment on overnight trains, as long as you submit your request for your entire traveling party at once.

  Our ability to book all travellers in the same compartment ultimately depends on compartment availabilities on the train you’re booking. The earlier you make your reservations, the better the chance that everyone in your travel party will be in the same compartment.

  If a compartment can’t be fully filled by the traveling party alone, some trains may need to separate you into gender-specific compartments. Therefore, if you are a traveling party of mixed gender – the way to ensure that you will be traveling together is to make sure that you book a compartment that you fill entirely.

• Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.

  Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used.

• Q. Who should I contact with questions about my exchange or refund?

  A. You can visit our Contact Us page to send us a message about exchanges and refunds.

  In your message, please be sure to include the original booking number, your contact information, and which item(s) you’re requesting a refund for. If you’re requesting an exchange under the Rail Protection Plan™, note this in your email as well.

• Q. Will a National Rail Strike affect my train travel?

  A. A national strike impacting rail services could affect train travel for locals and visitors alike. Typically, during a rail strike there will be a reduced number of trains operating which could lead to more passengers on board trains that are running, changes in schedules, or even alternate modes of transportation (such as buses) to transport passengers to their destinations.

   In the event of a strike, Rail Europe will provide as much information as possible to assist those who may be impacted. If a strike has been announced, you can always submit inquiries to Rail Europe through the Contact Us page or, if you’re already in Europe during a strike, go directly to a railway station and ask the local railway official for assistance.

• Q. What information does Rail Europe retain from my Facebook account?

  A. When you authorize Rail Europe to access your Facebook account, we only store the email address that you have specified as your Facebook login, as well as your full name. Nothing else. This information is, of course, subject to our privacy policy.

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