Mount Pilatus

• Q. Are the fares offered on your website based on live availability?

  A. Yes, in most cases. The fares displayed on our website are based on current seat availability at the time you requested the fares and schedules for your journey. our booking engine has a direct link to the inventory of many European rail carriers including SNCF, Eurostar, Thalys, DB, Trenitalia, RENFE, the UK’s Association Of Train Operating Companies, and more.

  There are some routes which we can only display a cached price at the time of quotation, based on generally available fares for those trains. Actual confirmation of space and fare occurs upon completion of your order. If there are any issues, you’ll be contacted.

• Q. How are sleeping compartments kept secure?

  A. Overnight trains have conductors on duty throughout the duration of the train ride. In addition, sleeping compartments have locks on the doors that you control.

• Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  A. Yes. You can book your reservation with Rail Europe regardless of where you purchased your rail pass.

• Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.

  A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to customerrelations@raileurope.com, prior to the train departure date.

  Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.

• Q. How can I book an itinerary with multiple cities?

  A. Our website makes booking multi-city journeys very easy!

  Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.

• Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  A. No worries. If you registered on our site and have a Rail Europe user account, you can simply log in and review your most recent booking in your dashboard. The link to reprint your e-ticket is available on this page. If you have not created a Rail Europe user account, you can send us a email at service@raileurope.com, include your booking number and we will resend the link to print your e-ticket.

• Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  A. Marketing Opportunities! Do you think you have products or services that could enrich the experience of our customers? Are you interested in exploring joint marketing initiatives? Do you have compelling content for our website?

  We’re always looking to hear from potential partners and put our creative energies together for the benefit of our travellers. If you have any thoughts, feel free to drop us an email at opportunities@raileurope.com .

• Q. How much luggage can I take on the train?

  A. Technically, you’re not restricted in terms of luggage. However, keep in mind that you’ll need to carry your bags through the train station and onto the train. Once on board you’ll need to find a place to put your bag(s). Small and medium sized bags typically fit on racks located above the seats. Larger suitcases and such can be stored in luggage racks found near the train door entrance.

  Be aware that you are responsible for your luggage. The railways assume no responsibility in case of loss or theft of baggage carried on board.

  When traveling on a Eurostar, Thalys, or TGV train, you are limited to two large items per traveller (one large item per child on Eurostar trains), maximum 85cm (33 inches) in any one dimension, plus one small item of hand luggage.

  Your bag(s) must be properly labeled with your first and last name. In general, it’s a good idea to keep luggage tags on your baggage for easy identification.

• Q. How do I create a Rail Europe account?

  A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.

• Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  A. Typically you will see a (1) or a (2) or the words “First” or “Second” or a combination of both on the outside of the train car indicating First or Second class. Once you board the train, you’ll notice that some trains have inside indicators for first or second class. Some high speed trains have headrest covers that state the class of service.

  For certain high speed trains such as the Thalys, TGV, or Eurostar you’ll also find displays right on the platform indicating where each car of the train will be located for boarding. You can use this chart to find the mark on the platform corresponding to the car you would like to board. It is a good rule of thumb to arrive at the station early so that you can find the train and the right car matching the class of service on your pass or ticket.

  And of course, you can always ask a railway official or conductor for assistance.

Browse our FAQ

0 10 20 30 40 50 60 70 80 ...