Eurail Austria - Switzerland Pass

• Q. What does the “Login with Facebook” button do?

  A. The “Login with Facebook” button allows you to log in to the Rail Europe website with your Facebook login credentials, even if you have never registered to the Rail Europe website before.

• Q. Can I use my rail pass on any train within its area of coverage?

  A. In general, yes, but there are some exceptions and a few rules to keep in mind.

  First, be mindful that some trains (such as high speed, scenic, and night trains) require rail pass holders to purchase reservations at an additional cost.

  For international train journeys, be sure that your rail pass covers the country of departure, country of arrival, and any countries through which your train will travel.

  Lastly, some private rail lines in certain countries don’t offer reservations for rail pass holders and don’t accept rail passes. In these cases, you can purchase a train ticket locally for the desired journey.

• Q. Can I bring my bike on board?

  A. In general, bicycles can be taken with you as carry-on luggage, free of charge on just about any national or international train- if you put it in a bike bag. In the bike bag, the wheels, pedals and handlebars must be removed.

  In addition, many European trains allow bikes in a special bike compartment for free or a small fee. If there is a fee, it’s typically about 5-15 Euros per journey. Bikes are typically permitted on local & regional trains in most countries, at least outside peak travel hours.

  Many inter-city trains also allow bikes, however not in Spain. And in France only a few French TGVs allow bikes that aren’t in a bike bag. Some TGV-Lyria trains between Paris & Switzerland also allow bikes. Paris-Madrid & Paris-Barcelona night trains only allow bikes if they’re in a bike bag and if you & your fellow travellers occupy the entire sleeper compartment. Overnight Thello sleeper trains & daytime TGV trains between Paris & Italy only allow bikes in a bike bag. Thalys trains between Paris, Brussels, Amsterdam & Cologne only allow bikes in bike bags. Long-distance trains into Eastern Europe such as Cologne-Moscow, Bucharest-Istanbul or Budapest-Sofia only allow bikes in bike bags, primarily because these trains don’t have luggage compartments.

  Lastly, some trains, primarily in the UK, will require advance reservations for bicycles. These reservations will need to be made locally at the station.

• Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  A. If your train doesn’t travel due to a delay or strike, please have your train ticket stamped “Not Used due to Strike” by a railway official at the origin station and return it to our Customer Relations department within 30-days from the train departure date.

  For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

  Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

• Q. Can I sit in First class if I have a Second class rail pass?

  A. In general, you cannot travel in first class with a second class rail pass.

  In certain cases it may be possible to purchase an upgrade for your trip, you can visit the ticket window at your departure train station prior to boarding your train.

• Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  A. When you submit your train ticket or rail pass to our customer relations department for a refund, be sure to include a brief letter along with any other supporting documentation, such as letters from local train operators, replacement tickets (if any), etc.

  If you are making a claim through our Rail Protection Plan™, please download and fill out the Rail Protection Plan traveller’s Request Form and send, along with the appropriate documents.

  We recommend that you send all documents by traceable mail for proof of delivery.

• Q. How do I use my Italo print at home e-ticket for travel in Italy?

  A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.

  All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!

• Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  A. Yes. You can book your reservation with Rail Europe regardless of where you purchased your rail pass.

• Q. If my train crosses a border, will I need to show my passport to the conductor?

  A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

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