• Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Where do I find my booking number?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How can I track the status of my refund?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What food and drink options are on board?

  • Q. How early should I arrive at the train station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Can I book group fares online?

  • Q. What do I do with my luggage?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I print my train ticket at the station?

  • Q. What constitutes a group?

  • Q. What should I do if the train is late?

  • Q. Are there ATMs on board?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How much luggage can I take on the train?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Is there WiFi onboard?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Will the conductor take my passport?

  • Q. Where can I find more information about European train stations?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What other types of services are available at the station?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Do I need to tip the train staff?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I get a promo code?

  • Q. How can I find the cheapest train tickets?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How are sleeping compartments kept secure?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Can I bring my pet on board?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Can I get the address and phone number for the train station?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Can I bring food and drinks on board?

  • Q. Do you offer maps of European train stations?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How much luggage can I take on an overnight train?

  • Q. What credit cards does Rail Europe accept online?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I bring my bike on board?

  • Q. I missed my train. What should I do?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I change seats after the train departs?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How far in advance can I buy my train ticket?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

Browse our FAQ


  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Are there restrooms on the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can I print my rail pass at the station?

  • Q. Can I add a friend to my existing rail pass?

  • Q. How do I connect between train stations in the same city?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. How do I find my train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How far in advance can I buy my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are European trains "child friendly"?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Can I open the train windows?

  • Q. Are there discounts available for rail passes?

  • Q. Who is eligible to buy a rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What language is spoken at the train station and on the train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What is a Rail Pass?

  • Q. Do I need to show my passport to board the train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are there shower facilities on board?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. How do I get a promo code?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Do I need to do anything to my train ticket before boarding the train?

Browse our FAQ


  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How far in advance can I purchase a train ticket?

  • Q. What is a Diabolo fee?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. How do I book a train ticket on your site?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I book group fares online?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What constitutes a group?

  • Q. Why are e tickets not available for certain trips?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. I missed my train. What should I do?

  • Q. Do you offer e-tickets?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. How do I get a promo code?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. How can I track the status of my refund?

  • Q. Does my train ticket include a seat reservation?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Are there discounts on train tickets?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How long are train tickets valid for?

Browse our FAQ


  • Q. How do I get a promo code?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. My promo code is not working. What should I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How do I use a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. What is the 7:00 pm rule?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Are there luggage handling services at the station for groups?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

Browse our FAQ


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.