• Q. How much luggage can I take on an overnight train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Is there WiFi onboard?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I print my train ticket at the station?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Where can I find more information about European train stations?

  • Q. Do I need to tip the train staff?

  • Q. What constitutes a group?

  • Q. How are sleeping compartments kept secure?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How can I find the cheapest train tickets?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can I bring my bike on board?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How early should I arrive at the train station?

  • Q. I missed my train. What should I do?

  • Q. Are there ATMs on board?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. What do I do with my luggage?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How can I book an itinerary with multiple cities?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What food and drink options are on board?

  • Q. Will French National Strike affect my travel?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What should I do if the train is late?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Will the conductor take my passport?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can I get the address and phone number for the train station?

  • Q. Can I change seats after the train departs?

  • Q. What other types of services are available at the station?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Can I bring food and drinks on board?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Where do I find my booking number?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How do I get a promo code?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do you offer maps of European train stations?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Can I bring my pet on board?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How far in advance can I buy my train ticket?

  • Q. How much luggage can I take on the train?

  • Q. How can I track the status of my refund?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Can I book group fares online?

Browse our FAQ


  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I add a friend to my existing rail pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. How do I get a promo code?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Who is eligible to buy a rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What is the "validity period" of a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. Are there restrooms on the train?

  • Q. What is the 7:00 pm rule?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Where can I use my Swiss pass?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I open the train windows?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are European trains "child friendly"?

  • Q. Do I need to show my passport to board the train?

  • Q. How do I connect between train stations in the same city?

  • Q. What is a travel day on a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What is a Rail Pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I find my train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there facilities on board for disabled travellers?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I print my rail pass at the station?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Are there shower facilities on board?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What language is spoken at the train station and on the train?

  • Q. How far in advance can I buy my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can a rail pass be issued as an e ticket or e pass?

Browse our FAQ


  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. I missed my train. What should I do?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Will French National Strike affect my travel?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What language is spoken at the train station and on the train?

  • Q. Can I book group fares online?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Are there discounts on train tickets?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why are e tickets not available for certain trips?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. How long are train tickets valid for?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. What is a Diabolo fee?

  • Q. Do you offer e-tickets?

  • Q. How do I book a train ticket on your site?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What constitutes a group?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. How do I get a promo code?

  • Q. How can I track the status of my refund?

  • Q. Does my train ticket include a seat reservation?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Why do some German station names have extra characters in the station name?

Browse our FAQ


  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. The promo code I have expired. What can I do?

  • Q. How do I use a promo code?

  • Q. I have a question about my promo code. Who should I contact?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Are there luggage handling services at the station for groups?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

Browse our FAQ


  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.