• Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What food and drink options are on board?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Is there WiFi onboard?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to tip the train staff?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Can I bring food and drinks on board?

  • Q. What other types of services are available at the station?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. How can I track the status of my refund?

  • Q. Can I bring my bike on board?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How can I find the cheapest train tickets?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I print my train ticket at the station?

  • Q. Are there ATMs on board?

  • Q. I missed my train. What should I do?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Will French National Strike affect my travel?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How do I get a promo code?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What should I do if the train is late?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Do you offer maps of European train stations?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What constitutes a group?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How early should I arrive at the train station?

  • Q. Can I bring my pet on board?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How much luggage can I take on the train?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Will the conductor take my passport?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Can I change seats after the train departs?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Can I book group fares online?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Is there a fee to take luggage on a train?

  • Q. What do I do with my luggage?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where do I find my booking number?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where can I find more information about European train stations?

Browse our FAQ


  • Q. Can I add a friend to my existing rail pass?

  • Q. Are European trains "child friendly"?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What language is spoken at the train station and on the train?

  • Q. Where can I use my Swiss pass?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Are there restrooms on the train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. How do I connect between train stations in the same city?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How do I find my train?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What is a Rail Pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is the 7:00 pm rule?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I print my rail pass at the station?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I get a promo code?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Are there discounts available for rail passes?

  • Q. Can I open the train windows?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do I need to show my passport to board the train?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What is the "validity period" of a rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Are there shower facilities on board?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

Browse our FAQ


  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Will French National Strike affect my travel?

  • Q. I missed my train. What should I do?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Does my train ticket include a seat reservation?

  • Q. Are there discounts on train tickets?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Why are e tickets not available for certain trips?

  • Q. How long are train tickets valid for?

  • Q. What is a Diabolo fee?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. How do I book a train ticket on your site?

  • Q. Are the fares offered on your website based on live availability?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What constitutes a group?

  • Q. How do I get a promo code?

  • Q. Can I book group fares online?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What language is spoken at the train station and on the train?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Do you offer e-tickets?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. How can I track the status of my refund?

  • Q. Can I get a refund for unused days on my rail pass?

Browse our FAQ


  • Q. How do I use a promo code?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. The promo code I have expired. What can I do?

  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

  • Q. I have a question about my promo code. Who should I contact?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. Are there luggage handling services at the station for groups?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

Browse our FAQ


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