Lost & Stolen
Lost & Stolen
Receive reimbursement for your train ticket or rail pass if it’s lost or stolen while travelling in Europe.
Travellers’ product(s) must have been lost or stolen while traveling in Europe.
Travellers will either be refunded the value of the unused portion of the lost or stolen paper product(s) or the cost of a replacement product(s), whichever is less.
Travellers must file a police report within twenty-four (24) hours of the incident.
Travellers must purchase a replacement product(s) in order to continue with his/her travel plans.
Coverage does not apply for product(s) lost or stolen BEFORE departing to Europe.
Within thirty (30) days upon return from Europe, travellers must email Rail Europe a scanned copy of the police report, replacement product(s) purchased abroad, airline tickets from into Europe and returning and a brief explanation of the situation.
Once the loss or theft request has been reviewed, travellers will be notified by email where the scanned copies of their supporting documents need to be sent to complete the Lost or Theft request.
Electronic tickets / Electronic Passes (Print at the Station)
Tickets / Passes already printed at the station must follow the same procedure as mentioned above for paper products.
Electronic tickets / Electronic Passes (Print at Home / Mobile)
Loss or theft coverage does not apply to travellers with Print at Home / Mobile e-tickets / e-passes.
Start a Lost or Stolen request for a refund
Requests for reimbursement due a lost or stolen ticket or pass must begin by filling out the contact us form below.