Travellers will be issued an instore credit in the form of a future Rail Europe coupon code at no penalty, equal to the value of the cancelled products containing the Rail Protection Plan, no questions asked.

Coupon codes are issued in the name of the traveller(s) given at the time of the original booking and are non-transferable.
Coupon codes must be redeemed on a new booking no later than two (2) years from the issue date on the coupon code. No instore credit will be issued in cases where the value of the coupon code is not used within two (2) years of issue.

Coupon codes cannot be applied toward shipping and handling fees or Gift Cards.
Coupon codes will be processed in 6-12 weeks from receiving the returned tickets / passes / reservations.

No explanation is required for cancellation requests on product(s), no questions asked.

Please follow below instructions according to your type of ticket.

  • Paper Products

  • Electronic Products: Print at Home, Print at Station or Mobile