Frequently Asked Questions
A. Like most high-speed trains in Europe, you need to make a booking when travelling with Thalys. Passholders with passes covering the whole Thalys route (Eurail Global Pass, Eurail Select Pass including France, Benelux or Germany, depending on the route, Eurail and Benelux-France) benefit from special Passholder fares. Just bear in mind that some passes covering partially the Thalys sector like France Rail Pass but also Eurail passes including Benelux-France / France-Germany / France-Italy / France-Spain / France-Switzerland / Benelux also offer special Passholder deals. German Rail Pass is not valid on Thalys routes to Germany.
A.
Business Premier class is dedicated to serving the business traveler with its superior service. Business travelers can expect a nonsmoking car, fast lane check-in, use of the Executive Lounges, breakfast or a 3-course lunch or dinner with choice of entrée and wine, complimentary drink, newspapers, Wifi access in the terminal and lap top sockets on board the train.
Leisure Select tickets provide complimentary food (including a 3-course dinner), beverages, and newspapers while you relax in your reclining seat.
Full Fare tickets gives you access to the Eurostar Lounge.
Standard Class offers comfort, convenience, and value. Enjoy the bar car, or purchase snacks and refreshments from the trolley cart when it comes to your seat.
A. Yes all high-speed trains require reservations. Some 1st class trains include meal service in the price of your ticket.
A. You can request 2 passengers in a double compartment. If there are no Double compartments available, you can then book a shared T3 but keep in mind, the third bed will be occupied by another passenger.
A. Eurostar journeys can be booked up to 6 months in advance of the return date of travel. Eurostar Direct services to Disneyland Resort Paris have a longer booking period and are made available further in advance. And Eurostar Direct seasonal services to the French Alps and Avignon are opened for sale for the entire season.
A. In Comfort1 (First class), drinks and meal are included in the price of your Thalys ticket and served at your seat. Meal includes a choice of drinks, cold starter and main course, but also bread and dessert. In Thalys Comfort 2 (second class), you will get access to a bar-buffet car which offers a variety of food and refreshments.
A. Thalys trains offer two classes of travel: 1st class with Comfort 1 and 2nd class with Comfort 2. In Comfort 1, reclining seats will offer you a high level of comfort. Sockets for laptop or mobile phone are also available on some carriages as well as free newspapers on major routes. Wi-Fi is free in Thalys Comfort 1 and in 2nd class with flexible tickets. In 2nd class (Comfort 2), you will get access to a bar-buffet car offering food and refreshments for purchase. Wi-Fi is available at an additional cost in second class for more restrictive tickets.
A. You will be able to book your TGV tickets 90 days in advance.
A. TGV Lyria offers direct, high speed services between Paris-Gare de Lyon, Dijon and cities such as Geneva, Lausanne, Basel, Neuchatel, Bern and Zurich. During winter, TGV Lyria snow train connects you directly from Paris to the charming resorts of the canton of Vaud (including Château-d’Oex, Leysin, Les Diablerets and Villars) and Valais (Verbier, CransMontana, Leukerbad, Saas-Fee and Zermatt, among others).
A. Your railpass covers you to the border city of the country you are traveling in. You will need to purchase additional tickets to travel in any country not covered on your pass.
If you are planning to travel to more than one city, you may want to consider upgrading your pass to cover an additional country.
A. We are unable to ship tickets purchased on Raileurope outside of your country of residence. We recommend that you have all travel documents in hand before departing from your country of residence.
A. First class on the Talgo Day offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Talgo Day offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
A. Gatwick and Heathrow Express trains run every 15 minutes.
A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days.
Click here to get the adress in our Contact Us section.
A. Unfortunately, you cannot request a forward-facing seat. Trains generally pull into a station in one direction, and pull out in another direction and seat positions change, depending on the train.
A."Yes! Thanks to new means of payment on our websites, it is now possible to book your train ticket or pass and pay through payment services like PayPal, Western Union, Boleto Bancario, Moneybookers.com, eNets or BPay. The availability of those payment services depends on the customer’s country of residence."
A. It’s easy ! Use the self service kiosks at the rail station to retrieve your tickets in a few easy steps.
A. Yes, you may travel as many times are you like between countries that are on your pass.
A. The prices of accommodations on an overnight train are dependent on a few factors:
1. The expense of the ticket
2. The type of train you will be traveling on
3. The type of compartment you wish to sleep in
Similar to Day trains there are different levels of overnight trains. Typically, during the day, high-speed premier trains are more expensive then local services that travel at a slower speed, and offer fewer services on-board. For night trains longer International journeys are more expensive as they tend to be nicer trains, offering the traveler more services.
A. - Business class offers the highest class of service in trains. It will include 1st seats, meals , access to lounges, and no restrictions on being exchanged.
Flexi First class offers on day train 1st class seat , and are the most exchangeable. Night trains will offer first class couchette (shared sleeping) or sleepers and are exchangeable. Meal service may be available for purchase.
Best Price First class day trains will also offer 1st class seats with lowest ticket prices that may have restrictions. Meal service may be available for purchase. Night trains will offer first class couchette or sleepers and lowest ticket prices that may have restrictions.
Flexi Second day trains will offer 2nd class seats that are exchangeable. Night trains offer lower comfort couchette (shared sleeping) or sleepers and are exchangeable.
Best Price Second day trains will offer 2nd class seats with lowest ticket prices that may have restrictions. Night trains offer lower comfort couchette (shared sleeping) or sleepers with lowest ticket prices that may have restrictions.
Super Saver class is available on night train only and will offer reclingin seats with with lowest ticket prices that may have restrictions.
A. Train stations in Europe are very accessible and easy to find. Although the physical train station addresses are generally not listed, the stations are centrally located within the city and accessible with the cities public transportation system or taxi.
Check with hotel concierge to give you the best directions from your hotel. Taxi drivers know how to get your to your station fast and worry free.
A. To obtain a refund, please return your unused, unvalidated tickets/pass to your travel agent, or send to your local Raileurope Office.
Click here to get the information in our contact us section.
Most tickets are required to be returned at least 3 days prior to the departure date, or to be stamped "Unused" at a rail station in Europe to be eligible for a refund. Please add a short note including the original booking number of the order. It is suggested that you send these documents by some type of traceable mail for proof of delivery, should they get lost in the mail.
A. The best-selling Eurail Global Pass offers unlimited, 1st Class train travel in 20 European countries: Austria, Belgium, Luxembourg, Netherlands, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Norway, Portugal, Romania, Spain, Sweden and Switzerland. Choices range from 15 consecutive days to 3 months of travel or 10 and 15 flexible days within a 2-month time period, plus money-saving Eurail Global Pass bonuses.
The Eurail Select Pass provides unlimited train travel for the duration you select in your choice of any 3, 4 or 5 countries that border each other, as well as attractive bonuses. Select from Austria, Benelux (Belgium, Luxembourg, and the Netherlands), Bulgaria/Serbia/Montenegro, Croatia/Slovenia, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Norway, Portugal, Romania, Spain, Sweden and Switzerland.
A. Yes, depending on the country you are traveling in. Generally there are local trains that travel the same route as high-speed trains, however they generally take much longer to travel the same route. You will need to weigh the cost of a reservation compared with the time it will take to travel the same route.
Example: Lyon to Marseille is generally about 1 hour 45 minutes on the TGV. A local train for this same route would be about 3 and half hours.
A. Most cites with airports are easily accessible by public transportation (Train, Bus, Subway or Taxi). The following airports listed have access to the downtown train stations: Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Duesseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.
A. You can make reservations to travel on TGV Lyria trains up to 3 months before your travel date. To take advantage of the best fares, always try to buy your ticket as early as possible. And when buying your TGV Lyria tickets, check what exchange and refund conditions apply. Your fare type will be clearly stated on your ticket.
A. Due to the limited availability on overnight trains, if you must change your sleeper reservation, try to do so immediately. You can visit the local station at least 24 hours prior to the train’s departure and see what is available. Be aware that your reservation change may be subject to local service fees and/or upgrade charges.
Reservations are required for sleepers and couchettes on all overnight trains and can be made up to 60 days in advance.
A. The following trains require reservations: Eurostar, Thalys, Lyria, all TGV’s, AVE, TGV France-Italy, Renfe, Trenitalia, Riveria, Swedish trains, City Night Line, DB (German) night trains, Elipsos, and the Paris-Germany night train.
To check if the train you are looking at is on of these trains you just need to look at the details on the fare results to see the type of train in the title.
The Swiss Scenic trains and some of the German ICE trains will also need reservations. These are route and time specific.
A. The Swiss Family Card is a terrific value that allows children under 16 years of age to travel free when accompanied by a parent or legal guardian. The card is free, simply request one at the time you purchase your Swiss Pass. If you forget to mention it, then present your Swiss pass before boarding the train at any Swiss train station ticket window, at the time of validation and advise them that you need a Family Card. They will be able to provide you one.
A. The AVE offers 2 first class options they are called Club class and Preferente class.
Club class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat. This class of service offers tables for each seat.
Preferente class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat.
Tourist class (2nd Class) on the AVE offers generous legroom, a selection of video and audio programs at your seat and a bar-buffet car offering a selection of food and beverages for purchase.
A. Yes, we recomand that you would purchase tickets and make your seat reservations prior to your departure so you can avoid fully booked trains and disrupting your travel plans.
A. If you board a direct overnight train that departs after 7:00pm, then you use only 1 day on your pass. However, when marking the day of use for that train, be sure to mark the next day’s date.
If your overnight train requires a train change before midnight, then you will use 2 travel days.
A. Timetables for European Train schedules can be difficult to read and determine what the trains are running. For fast and easy schedule results view our train times on our Train Tickets and Schedules page to view each route.
A. Swiss passes must be validated within 6 months of issuing date by a railway official in Switzerland (station’s desk) who also fills in the passport number. Swiss passes must be validated prior to boarding the first train.
A. There are no check-in or customs procedures before boarding a Frecciarossa train. Though, ticket control and passport checks will occur on board Frecciarossa train.
A. We are not able to sell rail passes or tickets to residents of Europe, the UK, Morocco, Turkey or any of the countries of the former Soviet Union. If you are a resident of these countries, we will not be able to sell you one of our passes.
If you are a citizen of any of these countries, but are a resident of another country, we are able to sell the rail pass or tickets to you. Passes are based on residency not citizenship, and the country of your residence will be printed on the rail pass.
A. First class on the Talgo 200 offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.
Second class on the Talgo offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.
A. Passes are only valid for travel in the countries covered by that particular pass. If you travel through a country not included on your pass, you’ll need to purchase an additional ticket for that part of the trip. For example, if you travel from Germany to Italy through Austria, Austria is not a country on your Eurail Select Pass and will not be covered; you must purchase an additional ticket.
If you have not purchased your pass please view our online maps to see if you will be travelling through a country you have not planned for.
A. Eurail Select Pass is only available in 1st Class for adults and children. Eurail Select Youth Pass is offered in 2nd class to travelers under age 26.
A. Full Fare is an unrestricted ticket. It is fully exchangeable and refundable even after the departure date. For exchanges and refunds, your local Raileurope office must receive the ticket no later than 60 days after the train’s departure date.
Click here to get the Contact Us adress.
Value fare is non-exchangeable and non-refundable.
Youth Fare (for travelers under 26 years of age) is exchangeable once in Europe before departure date. It is non-refundable.
Passholder Fare (issued in conjunction with appropriate railpass) is exchangeable once in Europe. It is non-refundable.
Senior Fare (for travelers 60 years of age and over) is exchangeable once in Europe. It is non-refundable.
A. A youth pass is valid for any traveler who is 25 years of age and younger.
A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.
Upon arriving to your your platform and you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.
Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.
Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station.
If you still have difficulty in finding your train, the stations staff can always help point you in the right direction.
A. Yes, non-smoking cars are available on all trains. Most high- speed trains are now completely non-smoking and all reservations are requested in non-smoking coaches when both options are available.
There is no smoking on all trains in France, Italy, Norway, Germany, Austria, Sweden, Belgium, Netherlands, Luxemburg, and Switzerland.
A. First class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches, individual power outlets, reading light, ability to book a taxi for your arrival with staff on the train and a restaurant car offering a selection of food and beverages for purchase.
Second class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches and a restaurant car offering a selection of food and beverages for purchase.
A. You will be able to book a Thalys ticket 90 days in advance.
A. Your Eurail Select pass must be validated by a railway official in one of the countries mentioned on the Eurail Select Pass (station’s desk) who also fills your first and last day of travel in the passport number.
A. A Swiss pass is valid on trains operated by SBB (Schweizerische BundesBahn), the national railway company of Switzerland. For domestic trains in Switzerland operated, seat reservations are not required. Exceptions are the special scenic trains such as Bernina Express, Glacier Express, Golden Pass and Wilhelm Tell Express. For these trains, a supplement and/or seat reservation is required for Swiss Pass holders. There are also some international trains from Switzerland that require a reservation fee. Examples are the ICE International to Germany, the TGV Lyria to France and the Railjet to Budapest.
A. Showers facilities are generally not offered on trains in Europe. However, private showers can sometimes be found with premier overnight trains such as the Elipsos between France and Spain when the Premier fares are booked.
A. Depending on where you are traveling, there are two different rules regarding overnight travel. Some trains allow travelers departing after 7 PM to mark only the following day on the pass, meaning that only one travel day will be used. However, other trains will require that this travel use 2 days on your pass. It is recommended that you check the rules included in the ticket jacket included with your pass for more specific information.
A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to six months in advance of your travel date.
A."The process is the same than that of a regular card. Several Rail Europe websites accept those new means of payment."
A. The Eurail Italy Pass is the best choice if you want to spend your time exploring Italy. Eurail Italy pass is valid for one month, and the number of travel days available varies from 3 to 10 days.
A. Eurostar is a reservation-only service and bookings can be taken up to 6 months in advance. Also bear in mind that Eurostar is not included in the Eurail pass or France Rail Pass program but you can still get a discount on Eurostar when buying a pass.
A. Yes.
A. A travel day lasts 24 hours, in which you can take as many trains or public transport services as you wish.
A. Passes are non-transferable as travelers name appears on the Railpass, and are valid for 6 months from date of purchase, which offers you the opportunity to reschedule your trip.
A. Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Italy, Luxembourg, Norway, Portugal, Republic of Ireland, Romania, Slovenia, Spain, Sweden, and Switzerland.
A. Eurostar Business Premier passengers will be offered a 3-course meal with refreshments at seat meanwhile in Standard Premier, you will get a light and cold meal with refreshments at seat. A bar buffet car with a selection of food and beverages for purchase is also available on Standard class.
A. When travelling to Switzerland, or departing from this country, your ticket does not need to be punched. Ticket inspectors will check your ticket during your Lyria journey. You should be able to produce currently valid proof of eligibility for the fare you have chosen at any time.
A. Gatwick Express arrives in London’s Victoria Station.
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
A. You can request 2 double compartments or a T4 if this type of accommodation is offered on the train you wish to travel on.
A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.
A.When booking your tickets, you can choose your printing option: Paper ticket, "Print @ Home" or "Print @ the station". Paper tickets are always available. Nevertheless, the other options can be unavailable, depending on the route you have chosen. Please note that for the moment, "Print @ the station" is only offered on Eurostar, ATOC and on all trains departing from France (domestic and international trains such as Thalys, TGV Lyria etc.). The "Print @ Home" option is only offered if the booking includes a Eurostar, Thalys, French Journeys or Spanish trains.
A. A Swiss pass enables you to travel free of charge in the Swiss public transport services whereas a "point to point" ticket is a rail ticket valid on a specific route, between two city stations.
A. Check-in is usually open 30 minutes before AVE train leaves and is closed 2 minutes before departure. Also, bear in mind that ticket control and passport checks will occur before boarding AVE Trains. For travellers carrying Eurail Pass including Spain – just remember that you need to validate your pass prior to boarding AVE trains and get a reservation.
A. A Swiss Pass enables you to travel free of charge in the Swiss public transport services for periods ranging from four days to one month in 41 cities.
A. A consecutive-day pass provides unlimited rail travel on any day or all days for the duration of the pass. A flexipass is valid for a specific number of days within a longer period.
A. A travel day lasts 24 hours, in which you can take as many trains as you wish.
A. Also known as the red train, Thalys trains link Paris to the gems of Northern Europe: Brussels in 1 hour and 22 minutes, Amsterdam in 3 hours and 18 minutes, and Cologne in 3 hours and 14 minutes. On a seasonal basis (from the end of December till mid - April), Thalys Snow travels from Brussels Midi to the ski resorts in Chambéry, Albertville, Moutiers, Aime-la-Plagne, Landry and Bourg-St-Maurice, every Saturday without any stops.
A. First class on the Lyria offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Lyria offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
A.Yes! It is now possible to pay your train tickets or pass with several credit or debit cards. The number of cards, which can be used for a transaction, is limited to three. The credit or debit cards which are accepted by Rail Europe websites are Visa, Visa Electron, Master Card, Maestro, Amex et JCB. Please note the availability of those payment services depends on the customer’s country of residence.
A. No, Eurostar does not transport cars. You can transport your car on Le Shuttle, which carries cars through the Channel Tunnel. For reservations with Le Shuttle, please call 08705 35 35 35 or at
www.eurotunnel.com.
A. Eurostar Direct Services can connect you directly from London to Paris, but also Brussels, Lille, Disneyland Paris and on a seasonal basis to Avignon in summer and to the French Alps during winter with a single weekly connection.
A. When travelling with Thalys, you can carry a maximum of two suitcases per paying passenger (the largest side must be equal to 85 centimetres) and one item of hand luggage.
A. Bookings for a Frecciarossa trains can be made up to 3 months before you depart.
A. Toilets are easily accessible on all the trains and are usually marked with the letters WC. Toilets can usually be found at the front or back of each train car (also known as a coach), and will include a sink, toilet and a locking door.
A. Sleeping accommodations vary according to the train and route. The most common compartments are Singles, Doubles and Couchettes. Some offer T3, T4, and Deluxe sleepers.
A. No, there are no student discounts. Discounts are offered to youth travelers instead. A youth traveler is any traveler who is 25 years of age or younger.
A. Sorry, partially used passes are not refundable.
A. AVE trains can be booked up to 60 days in advance, giving you plenty of time to plan the trip of your life is sunny Spain.
A. The pass can be purchased up to 6 months before your first travel day. The pass must be validated within 6 months of the original date of issue.
A. Finding Train Tickets and Schedules can be accomplished with just a few simple steps.
First click on the "Train Tickets" section, located on the top of any page.
There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
First, you will want to look through the times offered to see what the best schedule for your travel.
Once you have chosen a schedule, you should begin to look at the prices that are offered.
Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.
A. Book 1 passenger at a time, and select the Single compartment. You will need to do this step twice, once for each passenger.
A. The minimum check-in time for passengers with Business First tickets is 20 minutes. For passengers boarding ski trains, and passengers holding regular tickets, check-in time is 30 minutes.
A. Like most high-speed train services, you’ll need to reserve a seat to travel on Frecciarossa trains. For holders of Eurail Global Pass, Eurail Select Pass (including Italy) / Eurail France-Italy pass / Eurail Greece-Italy / Eurail Italy Pass, just remember that you need to validate your pass before boarding a Frecciarossa train.
A. Breakfast is served before 11:00 a.m.; lunch is served between 11:00 a.m. and 2:00pm A snack is served between 2:00pm and 5:00pm Dinner is served after 5:00pm.
A. The train you are requesting does not offer reservations. Please note the train time for your travel information. To board this train you will need your pass and can take any available seat.
A. You can book your ICE train up to 3 months in advance.
A. If you are having trouble determining what is the best pass for you, click on the blue square button " Search passes ". You’ll be helped, on line, to select the best pass for your trip.
A. A range of discounts and special offers are available in the European countries in which your Eurail Select Pass is valid. One of the most popular benefits is the discounted and free travel on various European ferry crossings. Other benefits include discounts on hotels, museums and additional transport.
A. Yes. If you’re on Turista class, you could buy some nice snacks and beverages to a bar buffet car. On Ave First class, a catering service will deliver you some meal and beverages directly to your seat. You could also get access to an A la Carte service at seat and even a bar service.
A. All you’ll need is your e-ticket # (found on your confirmation email).
Please note: there may be multiple e-ticket # for your itinerary.
A. There are a few passes that offer a discount for families.
The Swiss passes offer the Swiss family card. This card provides free travel for children 6 to15 when traveling with a parent or guardian.
The BritRail family pass offers a free child from 5 to 15 with each full fare adult or senior pass.
The Great British Heritage family pass is available for 2 adults and up to 3 children.
Many passes offer saver options which can be used for families. Children ages 4-11 will be half of the adult fare on the saver pass.
A. Located in the middle of the train (carriage 4 or 14), TGV Lyria bar provides a service for tasty snacks and meals: sandwiches, hot/cold local dishes, salads, children’s menu, hot and cold drinks, treats are available to eat at the bar or take away. In First class, you can also enjoy the convenience of Lyriapremière service at seat.
A. Yes, you may need to make a reservation. All trains that travel internationally will require reservations. All night trains and high-speed trains will require reservations.
Most trains in these countries will require reservations: France, Spain, and Italy.
A. To begin using your pass, go to the ticket window at the rail station before boarding your first train and have a railroad official enter the first and last day of the validity on your pass. The railroad official will also stamp your pass and you will have to show your passport.
A. Most major train stations have lockers or luggage storage available at an additional cost. Make sure you have some change available if you are planning to use a locker.
A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.
By checking this box, I certify that all selected parties will be travelling together.
