Eurail Finland Pass

• Q. How can I check whether I need reservations?

  A. The following trains require reservations: Eurostar, Thalys, Lyria, all TGV’s, AVE, TGV France-Italy, Renfe, Trenitalia, Riveria, Swedish trains, City Night Line, DB (German) night trains, Elipsos, and the Paris-Germany night train.
  To check if the train you are looking at is on of these trains you just need to look at the details on the fare results to see the type of train in the title.

  The Swiss Scenic trains and some of the German ICE trains will also need reservations. These are route and time specific.

• Q. Do bonuses take up 1 day on a railpass?

  A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.

• Q. Do you offer discounts to students with an international student identification card?

  A. No, but we do offer discounted rate for many of our tickets and passes for Youth passengers. To qualify for a Youth Pass, you must be under age 28 on the first day of travel.

• Q. When do I need to check in before boarding a Thalys train?

  A. There are no check-in before boarding a Thalys train and ticket control and passport checks will occur onboard the train. Also worth remembering that children less than 12 years old travelling alone are not accepted on board Thalys trains.

• Q. What type of accommodation am I able to travel in if I have a railpass?

  A. All 1 st class passes are valid for travel in all sleeper accommodations. If you have a 2 nd class pass, you are able to travel in T3 compartments and couchettes. Some T4 compartments are offered in 1 st and 2 nd class. Please be sure to check the details of the fare for the train you wish to travel on to determine what class the T4 is offered in.

• Q. Are there any designated to store luggage on board the Italo trains?

  A. Yes. Passengers can use baggage lockers which are found between the coaches. However they have to make a 1 euro deposit. There are also luggage areas at the end of the carriage which can be used without any supplement.

• Q. How shall I retrieve my ICE train tickets?

  A. Paper tickets will be sent to you by postal mail prior to departure.

• Q. What is a travel day?

  A. A travel day is any travel between 12 midnight on one day to 12 midnight of the following day (i.e. a 24-hour period). On each travel day, you can take as many trains or participating ferries as you wish.

• Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?

  A. Sleeper accommodations vary according to amenities and the number of people occupying the compartment. The name or number advises how many beds are in each room.
  A couchette (pronounced "koo-SHET") is normally usually in 2nd Class. A couchette accommodates 6 passengers, male and female, and offers no amenities.
  Keep in mind that some compartments are gender specific unless the compartment is booked in full.
  For more information about sleepers please visit our how to book sleepers page.

• Q. How do I obtain a refund?

  A. To obtain a refund, please return your unused, unvalidated tickets/pass to your travel agent, or send to your local Raileurope Office. Click here to get the information in our contact us section.
  Most tickets are required to be returned at least 3 days prior to the departure date, or to be stamped "Unused" at a rail station in Europe to be eligible for a refund. Please add a short note including the original booking number of the order. It is suggested that you send these documents by some type of traceable mail for proof of delivery, should they get lost in the mail.

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