Eurail Benelux - France Pass

• Q. What is the difference between 1st and 2nd class on the TGV East (Paris to Stuttgart)?

  A. First class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches, individual power outlets, reading light, ability to book a taxi for your arrival with staff on the train and a restaurant car offering a selection of food and beverages for purchase.

  Second class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches and a restaurant car offering a selection of food and beverages for purchase.

• Q. Do I need to book my Eurostar ticket?

  A. Eurostar is a reservation-only service and bookings can be taken up to 6 months in advance. Also bear in mind that Eurostar is not included in the Eurail pass or France Rail Pass program but you can still get a discount on Eurostar when buying a pass.

• Q. Is there a catering service on TGV trains?

  A. TGV trains offer a buffet car where you can find a vast choice of hot and cold meals. Drinks and snacks are also available at vending machines on all TGV trains. You are also allowed to bring your own food and drink onto the train.

• Q. Is there a nonsmoking section on the train?

  A. Yes, non-smoking cars are available on all trains. Most high- speed trains are now completely non-smoking and all reservations are requested in non-smoking coaches when both options are available.

  There is no smoking on all trains in France, Italy, Norway, Germany, Austria, Sweden, Belgium, Netherlands, Luxemburg, and Switzerland.

• Q. Will there be a toilet on the train?

  A. Toilets are easily accessible on all the trains and are usually marked with the letters WC. Toilets can usually be found at the front or back of each train car (also known as a coach), and will include a sink, toilet and a locking door.

• Q. How can I validate my Eurail Select Pass?

  A. Your Eurail Select pass must be validated by a railway official in one of the countries mentioned on the Eurail Select Pass (station’s desk) who also fills your first and last day of travel in the passport number.

• Q. How shall I retrieve my AVE tickets?

  A. You can buy all your AVE tickets trains quickly and easily online, with no booking fee, and print them in the convenience of your home.

• Q. Are lockers and luggage storage available at all major train stations?

  A. Most major train stations have lockers or luggage storage available at an additional cost. Make sure you have some change available if you are planning to use a locker. We have information about luggage storage on our train station information pages.

• Q. Can a seat reservation be made with a 2nd Class ticket?

  A. Yes.

• Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
  Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
  Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
  To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section.

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