• Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. How far in advance can I book a Lyria ticket?

  • Q. What is the difference between 1st and 2nd class on the Thalys (Paris to Brussels and Amsterdam)?

  • Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?

  • Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?

  • Q. How many classes does ICE train offer?

  • Q. How many luggage can I carry on-board Frecciarossa trains?

  • Q. What is the difference between 1st and 2nd class on the TGV Med (Geneva to Nice & Marseille)?

  • Q. How far in advance can I book a Frecciarossa ticket?

  • Q. How far in advance can I book Thalys tickets?

  • Q. Is there a catering service on TGV trains?

  • Q. When do I need to check in before boarding a Eurostar train?

  • Q. When are meals served on Eurostar?

  • Q.Which station does the Gatwick Express arrive into?

  • Q. What is the difference between 1st and 2nd class on the TGV East (Paris to Stuttgart)?

  • Q. What is the difference between 1st and 2nd class on the Talgo 200 ?

  • Q.What is the difference between 1st Class and 2nd Class accommodations?

  • Q. How many luggage can I carry on-board Lyria?

  • Q. How many classes of travel does Lyria offer?

  • Q. Is there a limit for luggage on trains?

  • Q. What are the main destinations AVE trains connect to?

  • Q. Can a passenger take a car on Eurostar?

  • Q. Is Eurostar included with my railpass?

  • Q. Where can I find timetable information?

  • Q.Can I request a seat facing forward?

  • Q. Do I have to reserve a seat on a high-speed train?

  • Q.Are dogs allowed on the train?

  • Q. What are the main destinations TGV trains connect to?

  • Q.Are lockers and luggage storage available at all major train stations?

  • Q. What are the main destinations ICE trains connect to?

  • Q. When do I need to check-in before boarding a Lyria train?

  • Q. What are the main destinations Lyria trains connect to?

  • Q. Is there a catering service onboard Frecciarossa?

  • Q. How shall I retrieve my AVE tickets?

  • Q. How many luggage can I carry on-board TGV?

  • Q.How do we get on a train?

  • Q. How many classes of travel does Eurostar offer?

  • Q. How shall I retrieve my Thalys tickets?

  • Q. What is the difference between 1st and 2nd class on the Talgo Day ?

  • Q. How many classes of travel does Thalys offer?

  • Q. Is there a catering service on Eurostar trains?

  • Q. How often does Eurostar run?

  • Q. How shall I retrieve my Lyria tickets?

  • Q. How shall I retrieve my TGV tickets?

  • Q. Under train tickets and schedules, does the fare represent a per person rate or total for everyone?

  • Q. What is the difference between 1st and 2nd class on the AVE (Madrid to Cordoba & Seville)?

  • Q. How many luggage can I carry on-board Thalys?

  • Q. When do I need to check in before boarding a Thalys train?

  • Q. What is the minimum time allowed for check-in on Eurostar?

  • Q. Do I need to book my TGV ticket?

  • Q. When do I need to check-in before boarding a TGV train?

  • Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?

  • Q. How old do you have to be to qualify for Senior Fare on Eurostar?

  • Q. How shall I retrieve my Eurostar tickets?

  • Q. How many classes does Frecciarossa offer?

  • Q. How far in advance can I book a TGV ticket?

  • Q. What are the main destinations Thalys trains connect to?

  • Q. When do I need to check in before boarding an ICE train?

  • Q. Do I need to book my Eurostar ticket?

  • Q. Do I need to book my Frecciarossa ticket train?

  • Q. Do I need to book my Lyria ticket?

  • Q.Which station does the Heathrow Express arrive into?

  • Q. Do I need to book my Thalys ticket?

  • Q. How many classes does AVE train offer?

  • Q. How far in advance can I book my AVE tickets?

  • Q. When do I need to check-in before boarding a Frecciarossa trains?

  • Q. What are the differences between Full Fare, Leisure Fare, Youth Fare, Passholder Fare and Senior Fare on Eurostar?

  • Q.Do trains offer facilities for handicapped passengers?

  • Q. Is there a catering service in ICE train?

  • Q. How many luggage can I carry onboard an ICE train?

  • Q. What is the difference between 1st and 2nd class on the Spanish day trains ?

  • Q.Can I get off the train for a few hours and then get back on later that day if I'm holding a train ticket?

  • Q. When do I need to check in before boarding an AVE train?

  • Q. How far in advance can I book an ICE train?

  • Q. How shall I retrieve my ICE train tickets?

  • Q. What is the difference between 1st and 2nd class on the TGV France-Italy?

  • Q. Do I need to book my ICE train ticket?

  • Q.Can I bring my bike on the train?

  • Q. How many luggage can I carry onboard AVE trains?

  • Q. How many classes of travel does TGV offer?

  • Q. What are the main destinations Frecciarossa trains connect to?

  • Q. What is the difference between Premier, Comfort Flexi, Comfort, Freedom and Economy selection?

  • Q. Do I need to book my AVE ticket train?

  • Q. Is there a catering service onboard AVE trains?

  • Q.Is there a nonsmoking section on the train?

  • Q.How frequently do the Gatwick Express and Heathrow Express run?

  • Q.Are dining cars available on all trains in Europe?

  • Q. Is there a catering service on Thalys trains?

  • Q. What are the main destinations Eurostar trains connect to?

  • Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?

  • Q. How long in advance can you book a Eurostar ticket?

  • Q. Will there be a toilet on the train?

  • Q. Is there a catering service on Lyria trains?

  • Q. How many luggage can I carry on-board Eurostar?

  • Q. What is the difference between 1st and 2nd class on the Eurostar (London to Paris or Brussels)?

  • Q. How many pieces of luggage are we permitted to carry on Eurostar?

Browse our FAQ


  • Q. What does 4 days in 2-months mean?

  • Q. Which trains does the Eurail Italy pass cover?

  • Q. Are there any special or discounted fares associated with a Eurail Italy pass?

  • Q. Do you offer Senior discounts on rail passes?

  • Q. Are there family passes?

  • Q. In which train is the Eurail Select Pass available?

  • Q. Is Eurostar included with my railpass?

  • Q. Which countries are valid on the Global pass?

  • Q. Which countries are valid on the Select pass?

  • Q. Can I have some special or discounted fares with my Swiss pass?

  • Q. What is a travel day?

  • Q. Can I go back and forth between the countries that are on my pass?

  • Q. What is the Swiss Card?

  • Q. What trains do the Swiss pass cover?

  • Q. Is it possible to avoid reservations or extra charges?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

  • Q. Do I need to make reservations if I have a Pass?

  • Q. How far in advance can I buy my pass?

  • Q. What is the difference between a consecutive-day pass and a Flexipass?

  • Q. Can I buy my Eurail Italy pass once in Italy?

  • Q. How is a railpass day calculated?

  • Q. What is the difference between a Eurail Select Pass and a "point to point" ticket?

  • Q. What is the Swiss Family Card?

  • Q. Is a railpass transferable to another person in the event the passholder is not able to travel?

  • Q. How can I validate my Eurail Select Pass?

  • Q. What is a Eurail select pass?

  • Q. Can I buy my Swiss pass once in Switzerland?

  • Q. Is a railpass valid for travel on city transportation systems?

  • Q. What is the difference between 1st Class and 2nd Class accommodations?

  • Q. Are there discounts for multiple people travelling together?

  • Q. How can I validate my Eurail Italy pass?

  • Q. What is a travel day?

  • Q. Where can I use my Eurail Select Pass?

  • Q. What is a Swiss Pass?

  • Q. Which number of travel days should I buy? What is the best pass for me?

  • Q. Are there student discounts?

  • Q. What is a Eurail Italy Pass?

  • Q. Would I qualify for a railpass if I have a European passport, but am a permanent resident of another country?

  • Q. I've purchased a single country pass. What do I do if I decide to visit an additional, bordering country?

  • Q. Can I buy my pass in Europe?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. What is the difference between a Eurail Italy pass and a point to point ticket?

  • Q. How do I validate, or activate, my railpass?

  • Q. What is a travel day?

  • Q. When I select the box that says I have a pass I am not receiving any schedules, but when I do not select the box that says I have a pass I receive schedules. Why can't I book a reservation with a Pass?

  • Q. Can I get a discount on train travel in Great Britain when I purchase a Eurail or Eurail Select Pass?

  • Q. Where can I use my Eurail Italy pass?

  • Q. How much are prices on railpasses for children? How much are rail fares for children?

  • Q. When does my railpass start?

  • Q. Can I also travel within the countries on my pass?

  • Q. Do bonuses take up 1 day on a railpass?

  • Q. Can I buy my Eurail Select Pass once in Europe?

  • Q. What is the difference between a Swiss pass and a point to point ticket?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

  • Q. Are there special or discounted fares associated with a Select Pass?

  • Q. How can I check whether I need reservations?

  • Q. What does validation mean?

  • Q. Is it possible to purchase a 2nd Class Eurail Select Pass instead of a 1st Class Eurail Select Pass?

  • Q. Where can I use my Swiss pass?

  • Q. Can I get a refund on my partially used railpass?

  • Q. What is a passholder fare?

  • Q. How can I validate my Swiss Travel Pass?

  • Q. Does the passenger's name on the pass need to match the name on the passport?

  • Q. How many days constitute a railpass month?

  • Q. If I'm traveling through a country not included on Eurail Select Pass, can I add that country to the pass?

  • Q. What are the differences between Eurail Global Pass and Eurail Select Pass?

  • Q. How do I make a reservation with a pass?

  • Q. What is a youth pass?

  • Q. What is the BritRail Family Pass?

Browse our FAQ


  • Q. How to book 3 passengers that don't all want to share the same compartment?

  • Q. Should tickets be purchased prior to your departure date?

  • Q. How to book 1 passenger?

  • Q. What are the benefits of taking an overnight train?

  • Q. How to book 3 passengers who want to share a compartment?

  • Q. Where can I find train schedules?

  • Q. Does a 1st Class ticket guarantee you a seat on the train?

  • Q. Will there be shower facilities on the train?

  • Q. How to book 2 passengers who don't want to share a compartment?

  • Q. What is the difference between 1st and 2nd class on the Spanish day trains ?

  • Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?

  • Q. What types of sleeping accommodations are available on overnight trains?

  • Q. Can a sleeper reservation date be changed?

  • Q. Can tickets be sent outside my country of residence?

  • Q. What does Gender Specific mean?

  • Q. What is the difference between 1st and 2nd class on the Talgo Day ?

  • Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?

  • Q. What type of accommodation am I able to travel in if I have a railpass?

  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q. How to book 4 passengers who don't want to Share a compartment?

  • Q. Are overnight train accommodations expensive?

  • Q. How to book 5 passengers?

  • Q. How to book 2 passengers who want to share a compartment?

  • Q. What is the difference between 1st and 2nd class on the Talgo 200 ?

  • Q. What is the difference between 1st Class and 2nd Class accommodations?

  • Q. How to book 4 passengers who want to share a room/rooms?

  • Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?

  • Q. Do you have electronic ticketing?

  • Q. How do I find Train Tickets and Schedules on the website?

  • Q. If I take an overnight train, do I have to use 2 days on my pass?

  • Q. What can I expect when I travel on an overnight train?

  • Q. Can a seat reservation be made with a 2nd Class ticket?

Browse our FAQ


  • Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?

  • Q.What is 3D Secure Payment?

  • Q. Can I get a refund on my partially used railpass?

  • Q. What is the policy regarding children's accommodations on overnight trains?

  • Q. Do you offer discounts to students with an international student identification card?

  • Q. How do I obtain a refund?

Browse our FAQ


  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?

  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?

Browse our FAQ


  • Q. On which routes will I use a French self service kiosk ?

  • Q. Do you send out maps? Where can I find a railway map?

  • Q. Is it easy to find stations in European Cities, where are they located?

  • Q. How do I get from the airport to a downtown train station?

  • Q. How do we get on a train?

  • Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?

  • Q. What do I need in order to retrieve my e-ticket ?

  • Q. On which routes will I use a Eurostar self service kiosk ?

  • P. How do I know what my e-ticket is ?

  • Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?

  • Q. How to retrieve my e-ticket ("Print @ the station" ticket)

  • Q. Are lockers and luggage storage available at all major train stations?

Browse our FAQ


  • Q. How to retrieve my e-ticket ("Print @ the station" ticket)

  • Q. What do I need in order to retrieve my e-ticket ?

  • P. How do I know what my e-ticket is ?

  • Q. On which routes will I use a Eurostar self service kiosk ?

  • Q. Do you have electronic ticketing?

  • Q. On which routes will I use a French self service kiosk ?

  • Q. How do I find Train Tickets and Schedules on the website?

Browse our FAQ


  • Q.Will I receive a client version of the invoice from Rail Europe?

  • Q. Do you offer commission on all products booked online?

  • Q. How can I access on-demand training videos, online training registration, and webinars?

  • Q. How do I order Rail Europe brochures for my travel agency?

  • Q. Forgot Password? Login problems?

  • Q. How do I get sales support assistance?

  • Q. How can I find out which commission structure applies to my order?

  • Q. How do I create a travel agent login?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.